Effective date: September 9, 2026
This Refund Policy explains how refunds, cancellations, and returns work for services and products you buy from MCNM LLC, doing business as MCNM Marketing (“MCNM,” “we,” “us,” or “our”), whether through https://mcnmmarketing.com (the “Site”) or under a written proposal, order, or service agreement (a “Service Agreement”). It is part of our Terms of Service. If a Service Agreement sets different refund or cancellation terms for your engagement, the Service Agreement controls.
Marketing Services
Monthly services
Ongoing services such as SEO, local SEO and Google Business Profile management, paid advertising management, content, and reputation management are billed in advance for each monthly billing period. You may cancel at any time by emailing contact@mcnmmarketing.com with at least thirty (30) days’ written notice. Cancellation takes effect at the end of the billing period in which the notice period ends. Fees already paid for the current or a completed billing period are not refunded, because the work for that period has been scheduled and performed.
Website design, setup, and project work
Websites, CRM and automation builds, and other project-based work are quoted and billed by deposit and milestone. A deposit reserves your place in our production schedule and covers discovery, planning, and the start of work, so it is non-refundable once work has begun. Payments for a milestone or phase that has been delivered are non-refundable. If you cancel a project before completion, you pay for work completed to date and any third-party costs we have already incurred on your behalf, and we deliver the work product completed as of the cancellation date.
Ad spend and third-party costs
Advertising budgets paid to Google, Meta, or other platforms, and third-party costs such as domain names, hosting, software licenses, stock assets, and directory listings, are paid to those providers and are not refundable by MCNM. Any refund for those costs is subject to the provider’s own policies.
If we cannot deliver
If MCNM is unable to begin a service you have paid for, we will refund the amount paid for that service in full. If we are unable to complete a service after starting it for reasons within our control, we will refund the portion of your payment that applies to the work not performed.
Products Purchased Through the Site
Digital products
Digital products such as downloadable guides, templates, audits, reports, and online courses are non-refundable once they have been delivered, downloaded, or accessed. If a file is defective or does not match its description, contact us within seven (7) days of purchase and we will replace it or refund it.
Physical products
If we offer physical products, you may return an unused item in its original condition and packaging within thirty (30) days of delivery for a refund of the purchase price. Email us first at contact@mcnmmarketing.com with your order number so we can give you return instructions. You are responsible for return shipping unless the item arrived damaged, defective, or was not what you ordered. Original shipping charges are not refunded unless the return is due to our error.
Billing Errors and Duplicate Charges
If you were charged in error, charged twice, or charged an amount different from what you agreed to, contact us and we will correct it and refund the difference in full.
How to Request a Refund or Cancellation
Email contact@mcnmmarketing.com from the email address on your account with your name, company, order number or invoice number, and a short description of your request. We respond to refund and cancellation requests within five (5) business days.
Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it can take five (5) to ten (10) business days for a refund to appear on your statement. If you have a question about a charge, please contact us before filing a dispute with your bank so we can resolve it quickly.
Changes to This Policy
We may update this Refund Policy from time to time. When we do, we will update the effective date above. The policy in effect on the date of your purchase applies to that purchase.
Contact Us
Questions about refunds or cancellations? Contact MCNM Marketing at contact@mcnmmarketing.com, call (702) 608-4226, or write to MCNM LLC, 5450 West Sahara Ave, Ste. 320, Las Vegas, NV 89146.